Employee Grievances and Effective ways of Dealing

Grievance maybe any genuine or imaginary feeling of dissatisfaction or injustice which an employee experiences about his job and its nature, about the management policies and procedures. Grievance is any discontent or dissatisfaction whether expressed or not, whether valid or not, arising out of anything connected with the company which an employee thinks, believes or even feels to be unfair,unjust or inequitable. To understand what a grievance is, it is necessary to distinguish between dissatisfaction, complaint, and grievance:

The Manager should immediately identify all grievances and must take appropriate steps to eliminate the causes of such grievances so that the employees remain loyal and committed to their work. Effective grievance management is an essential part of personnel management. The managers should adopt the following approach to manage grievance effectively:

 As soon as the grievance arises, it should be identified and resolved. Training must be given to the managers to effectively and timely manage a grievance. This will lower the detrimental effects of grievance on the employees and their performance. The manager must acknowledge the grievance put forward by the employee as manifestation of true and real feelings of the employees.Acknowledgement by the manager implies that the manager is eager to look into the complaint impartially and without any bias. This will create a conducive work environment with instances of grievance reduced. The manager should gather appropriate and sufficient facts explaining the grievances nature. A record of such facts must be maintained so that these can be used in later stage of grievance redressal. The actual cause of grievance should be identified. Accordingly remedial actions should be taken to prevent repetition of the grievance.

 After identifying the causes of grievance, alternative course of actions should bethought of to manage the grievance. The effect of each course of action on the existing and future management policies and procedure should be analyzed and accordingly decision should be taken by the manager.

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